National Toll-Free Assistance1
1-800-594-8500, available 24 hours a day, 7 days a week, 365 days a year.
Emergency Comprehensive Towing Coverage
Is available when the vehicle is unable to proceed safely due to a mechanical failure, accident, etc. Coverage is up to $100 per disablement.
Sign & Drive Roadside Assistance
Should the need arise, we'll be there to help you on your way.2
- 24-hour roadside assistance
- Lockout service
- Battery jump-start
- Tire change
- Fuel delivery (up to 3 gallons)4
Rental Car Reimbursement
Acura Care will reimburse you up to $45 a day for up to 6 days, should your Acura require any covered repairs.
Trip Interruption Benefit
If a mechanical breakdown disables an eligible Acura vehicle 100 miles from home, reimbursement for clients’ food and lodging expenses are covered for up to 3 consecutive days. The maximum benefit is $100 per day for Acura Care ($300 maximum per occurrence).
Personalized Travel Plan5
Clients can receive detailed trip-routing packages with computerized itineraries, Acura dealer locations, destination stops, mileage between destinations and projected driving times between stops. Spend more time sightseeing and less time map reading with these services, offered at no additional charge:
- Custom computerized maps
- Directions for the fastest or most scenic routes
- Estimated driving time with distances between stops
- Locations of Acura dealers along the way, should you need parts or service
Services should be secured through calling the national toll-free line at 1-800-594-8500. In the unusual circumstance where clients look to obtain local assistance on their own, clients should first obtain an authorization number by calling the above toll-free number. For reimbursements up to the program limits, clients should submit, within 30 days of the disablement, the authorization number, their name, address, VIN or service contract number, a description of the emergency services and their valid paid receipt(s) to:
Cross Country Motor Club
P.O. Box 9145
Medford, MA 02155
Concierge Emergency Service1
- Urgent message relay
- Emergency cash advance
- Emergency airline tickets
- 24-hour weather information
- Special emergency assistance
- Insurance-claim assistance
- Auto glass replacement referral
- Shipment of personal replacement items
Emergency Airline Ticket Assistance
If a client’s Acura vehicle is disabled, Acura Care can assist in determining available flights and ticketing, and can arrange for the delivery of airline tickets.
Emergency Cash Advance
Acura Care Roadside Assistance can arrange for the delivery of up to $1,000 to any of 10,000 Western Union offices nationwide, subject to the client’s personal
credit card line authorization.
Personal Items Shipment
While traveling in their Acura vehicles, clients can use Acura Care Roadside Assistance to help arrange emergency shipment of personal items, such as medications, eyeglasses, passports or other travel-related items, if lost or stolen.
Insurance Claim Assistance
In the event of an accident with their Acura vehicles, Acura Care Roadside Assistance can contact an insurance claims adjuster to aid in expediting their claims.
24-Hour Weather Information
Is available to clients through Acura Care Roadside Assistance.
Urgent Message Relays
Up to three urgent messages can be communicated for your clients. Examples are contacting a spouse, family member or workplace.
Auto Glass Replacement Referrals
Can be made to nearby authorized replacement facilities or to arrange on-site installation or assistance.
Special Emergency Service
Can assist in arranging any other reasonable emergency services, such as notifying state or local police of emergency situations, travel arrangements requiring special accommodations and more.
Acura Care coverage is transferable.
- Factory-trained Acura technicians at authorized Acura dealerships
- Acura Genuine and Acuraauthorized parts